Help Center

• Update Payment Method (legacy)
• Edit Subscription User Count (legacy)
• Create an access credential
• Initiate a password reset for a different user
• Disable a user
• Add Users
• Add or remove the administrator role
• Remove a user from your organization
• Custom Branding
• Export Message Data

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• How do I update my contact information?
• Why am I not prompted to enter a code or phone number when sending a message?
• Why is my recipient being prompted for a username and password?
• Can I use my existing email address with Send It Secure?
• Are my recipients required to register?
• Is there a limit on message attachment size?
• Is there a limit on the number of messages that I can send?
• Can I unsend a message?
• How do I add a user to my account?

• How do I open a secure message?
• Start a Free Trial
• I don't know the answer to open my message
• I received a Protected Trust message
• Onboarding with Send It Secure
• I received a Send It Secure message

• Brother MFC Device Setup Guide
• Outlook Add-in Setup Guide
• Microsoft 365 Single Sign-On Setup Guide
• Google Workspace Single Sign-On
• Developer Guide
• SAML 2.0 Single Sign On Using Active Directory Federation Services (AD FS)
• Microsoft 365 DLP Setup (Send It Secure Smart Host)

• Outlook Error: Invalid Certificate
• Outlook Add-in How to Uninstall
• Network Diagnostics Tool for Outlook Add-in
• What version of the Outlook Add-in do I have?
• Troubleshooting: Optimizing the Outlook Add-in Interface, Lock is missing
• Troubleshooting: Outlook Add-in Disabled, Re-enable, Missing Icon
• Outlook Add-in Sent Items setting Send to Inbox
• Error: Could not find the encrypted attachment for this message
• Send Diagnostics Log for Outlook Add-in
• Outlook Add-in Upgrade

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• Outlook (classic) for Windows Integration
• Dexis Integration Setup
• Eaglesoft Integration - Configure Eaglesoft SMTP settings
• Dentrix Integration Setup
• Ortho2 Edge Integration
• Open Dental Integration
• Carestream Dental Integration (OrthoTrac, SoftDent, PracticeWorks, WinOMS)
• Carestream Dental Cloud Integration
• Dolphin Management Integration
• TDO (The Digital Office) Integration Setup

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• Revoke a message
• Open Secure Message - Sign In
• Open Secure Message - Phone Verification
• Open Secure Message - Create Free Account
• Open Secure Message - Answer Question

• Reset my password
• Add or remove your account recovery phone number
• Share Account
• Add or update your signature
• Notifications

• Outlook Add-In Sign In
• Outlook Add-in Read Message
• Outlook Add-in Compose Message

• Enable the Protected Trust Outlook Add-in (If Outlook has disabled it)
• Protected Trust Add-in - Prevent Disabling Issues
• Send Encrypted emails using the Protected Trust Add-in for Outlook
• Dolphin Management Integration Setup
• Send a Protected message from the Web Portal
• Create a Message Policy
• Connect to the Protected Trust SMTP Gateway
• Customize a Message Policy
• Directory Sync Guide
• Revoke a protected message

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• When upgrading from Vyne Connect to Send It Secure does my username or password change?
• My Vyne Connect is Disabled, what do I do?
• How do I upgrade from Vyne Connect to Send It Secure?
• Do I get to keep my messages?