Archiving and Journaling Secure Messages

For organizations that need to maintain long-term access to secure communications, archiving and journaling are essential tools. This article explains how you can set up continuous archiving or journaling of secure messages to your email archive solution, helping you meet compliance, legal, or operational requirements.

What is Journaling/Archiving?

Journaling and archiving refer to the process of automatically capturing and storing a copy of secure messages in an external email archive or compliance system. This ensures that all secure communications are preserved outside the secure messaging platform for:

  • Regulatory compliance
  • Legal hold or eDiscovery
  • Internal governance and retention policies

Continuous Archiving of Secure Messages

We offer features that support continuous journaling/archiving of secure messages to your designated email archive application. Once configured, this integration ensures that:

  • A copy of each secure message is sent to your archive solution in real time
  • All messages are retained according to your organization's specific policies
  • Secure communications remain accessible even beyond the standard platform retention period

Retention Period vs. Archiving

While our platform retains messages for a defined period—typically up to 7 or 10 years, based on your subscription—archiving provides an additional layer of long-term message preservation, independent of the subscription-based retention window.

🔒 Note: Platform message retention is only valid as long as your subscription remains active. Archiving ensures your organization retains access even beyond the active subscription period.

For more details on message retention, see our article:
➡️ Understanding Retention Periods for Secure Messages

Getting Started

To enable journaling or archiving of secure messages:

  1. Contact your account representative or support team
  2. Confirm compatibility with your email archive or compliance solution
  3. Configure the destination and policies according to your organization’s requirements

Our team can assist with setup and provide documentation to ensure a seamless integration.

Need Help?

If you have questions about enabling secure message archiving or journaling, or would like assistance with setup, please contact our support team.