Disable a user

If you need to disable a user, you can do it easily on the user's Profile page.

Before disabling a user, please note the limitations of a disabled user:

  • Account will no longer be accessible
  • You will not have access to old secure emails
  • You will not have access to new secure emails

If you need to convert the user to a free account, please see the help article about removing a user from your organization: Remove a user from your organization

If a user is deactivated, their emails will no longer be accessible. If you need access to those emails you will either need to keep the license active or request an export: Export Message Data.

Steps to disable a user

You must be an administrator to disable a user
  1. Open a web browser
  2. Navigate to https://app.protectedtrust.com/Dashboard
  3. Click the User List button on the Dashboard

  4. Locate the user that you want to disable
  5. Click on the email address of the user you would like to disable
  6. This should open the user's Profile page in a new tab
  7. Uncheck the box that says Active

  8. Click the Save button at the bottom of the page

Note: A disabled user is not removed from your organization. If you need to see a list of your disabled users go the User List and choose the Disabled Users filter. Disabled users do not count towards your license count.