Reset my password

  1. Open a web browser
  2. Navigate to

  3. Enter your email address
  4. Click the Reset My Password button

  5. You will receive an email with instructions to continue the account recovery process
  6. Locate the instructions email

  7. Click the Reset Password button in the password reset email
  8. You will be redirected back to the Send It Secure portal
  9. If you do not have a recovery phone number on your account, skip to step 16
  10. Enter your recovery phone number

  11. Click the Continue button

  12. Click the Text Me or Call Me button to receive a verification code
  13. Wait to receive your verification code

  14. Enter your verification code in the Verification Code text box
  15. Click the Continue button

  16. Enter your new password in the New Password text box
  17. Re-type your new password in the secondary text box
  18. Click the Set New Password button
  19. This will log you in and redirect you to your Send It Secure Dashboard


Once signed in, you can manage your recovery phone numbers by clicking the Profile link on the Dashboard. If you are an administrator, click My Account on your Dashboard. Recovery phone numbers are used for account verification and password resets.