I don't know the answer to open my message

If you do not know the answer, please contact the message sender directly. They set both the question and answer during message creation and are the only source for the correct answer.

Steps to follow if you don't know the answer to open a protected message

The sender of the message may require the recipient to answer a security question before accessing the secure message content. The sender sets both the question and the answer, and only the sender can confirm the correct answer.
  1. If you don't know the answer to the question, we can notify the sender if you click the I DON'T KNOW button below the question. Otherwise, click cancel and contact the sender personally to get the shared secret answer.

  2. Click the YES, NOTIFY THE SENDER button to notify the sender you are having an issue answering the question.