If you need to edit your subscription to increase or decrease the number of user licenses, you can do it on the Subscription page.
Steps to edit your subscription
- Open a web browser
- Navigate to https://app.protectedtrust.com/Dashboard
- Click the Subscription button on the Dashboard
- Set the number of user licenses you want to have on your subscription, then click Update Subscription
Note: When placing an order for 3 users, the first line item may include 1 user license. This means you would only add 2 additional users for a total of 3 user licenses. Check the Subscription section, under Edit Subscription, to confirm the user license count before clicking Update Subscription.
Note: If you are attempting to decrease the number of users that you are paying for and you are using all of your current user licenses, you must first disable a user or revoke a pending invitation before decreasing your user license. If you do not take these steps, you will not be able to decrease the license count.
- Once saved, you should see a Subscription Updated confirmation message on the page and the Current Subscription section will show your updated subscription