Billing FAQ

Answers to common questions about Send It Secure plans, payments, subscriptions, and cancellation.

Plans & pricing

What plans are available, and how much do they cost?

See our current plans and pricing on the pricing page.

What's included in each plan?

Plans differ by features, number of users, file size, and retention. Compare what's included on the pricing page.

How am I billed?

Subscriptions are monthly, billed each month. To add or update the card on file, see Update Payment Method.

Is there a free trial?

Yes — you can try Send It Secure before subscribing. See Start a Free Trial.

Is there a free plan?

Yes. A Guest plan is free and lets you receive secure messages and securely reply. Sign up for a Guest plan here: https://app.protectedtrust.com/Signup.

Payment & invoices

What payment methods do you accept?

You can pay by credit or debit card, managed on the Subscription page in your Dashboard. See Update Payment Method.

How do I add or update my payment method?

From the Subscription page in your Dashboard. See Update Payment Method.

Where do I find my invoices and receipts?

Receipts are automatically sent via email to your billing contact. To download an invoice, use the link at the bottom of the receipt. Admins can also access copies of the most recent invoices from the Subscription page in the Dashboard — see Update Subscription.

How do I change my billing contact?

On the Subscription page, click Update Information. The email address there is your billing contact — it's where we send receipts, invoices, and other billing notifications. See Update Billing Contact.

Managing your subscription

How do I view and manage my subscription?

From the Subscription page in your Dashboard. See Manage Subscription.

How do I upgrade, downgrade, or change my plan?

From the Subscription page, click Update Plan and choose the plan that fits your organization. Your plan determines which features are enabled. See Update Subscription.

How do I reactivate a subscription?

Select Reactivate Subscription or Switch to Guest Plan from the top banner — or, from the Dashboard, select Subscription and choose a plan. You can pick a Business plan or the free Guest plan.

Manage account (users)

How do I add users?

Administrators can invite new users from the Dashboard. See Add Users. Disabled users don't count toward your license count.

How do I manage pending users (invitations)?

Resend or revoke invitations that haven't been accepted yet. See Manage pending invitations.

How do I manage disabled users?

View your disabled users and re-enable (set active) any of them from the User List. See Manage disabled users.

How do I add or remove the administrator role?

You can add or remove the Administrator role on a user's Profile page. See Add or remove the administrator role.

Cancellation & renewal

Does my subscription auto-renew?

Yes. Subscriptions automatically renew at the end of each term — monthly subscriptions renew each month, and annual subscriptions renew each year — unless cancelled.

Is there a long-term contract?

No — it's simple month-to-month (or annual) billing, with no long-term contract.

How do I cancel my subscription?

An administrator can cancel from the Subscription page in the Dashboard. See How to cancel your subscription.

When does cancellation take effect?

Your subscription is set to cancel at the end of the current billing period, with no future charges or renewals.

Do you offer refunds?

Subscription fees are not refunded or partially refunded for cancellations before the end of the term.

What happens to my data after I cancel?

Access to your secure messages and compliance logs ends when your subscription lapses, so export anything you need first — see Export Message Data and Understanding Retention Periods.

Still need help?

Have a billing question we didn't cover? Email billing@senditsecure.com and we'll be glad to help.