Manage disabled users

A disabled user stays in your organization but can no longer access their account. You can view your disabled users and re-enable (set active) any of them from the User List. Disabled users do not count toward your license count.

Steps to enable a disabled user

You must be an administrator to manage users.

1. Open a web browser
2. Navigate to https://app.protectedtrust.com/Dashboard
3. From the Dashboard, select User List, then select Disabled Users from the drop-down
4. To enable (set active) a disabled user, click on the email address of the user you would like to enable — this opens the user's Profile page
5. Check the Active box and click Save. The user will now be active and found in the Active Users list

Related

• Disable a user — disable a user in your organization.
• Manage pending invitations — resend or revoke invitations that haven't been accepted yet.
• Add Users — invite new users to your organization.