Manage disabled users

A disabled user stays in your organization but can no longer access their account. You can view your disabled users and re-enable (set active) any of them from the User List. Disabled users do not count toward your license count.

Admin only. You must be an administrator to manage users.

Enable a disabled user

Go to app.protectedtrust.com/Dashboard and sign in.
From the Dashboard, select User List, then Disabled Users from the drop-down.
Click the email address of the user you'd like to enable — this opens their Profile page.
Check the Active box and click Save. The user is now active and appears in the Active Users list.

Disable a user — disable a user in your organization.
Manage pending invitations — resend or revoke invitations that haven't been accepted yet.
Add Users — invite new users to your organization.