Make sure only the right person opens it

Recipient verification
Confirm it's really them — before the message opens.

You decide how each recipient proves who they are before your message opens — so sensitive information reaches the intended person, and no one else.

See it in action

Short demo

Watch how a recipient verifies before opening — with a question & answer, a phone code, or their own password.

Three simple ways to verify

  • Question & answer — set a question only your recipient can answer, like an account number or the patient's birth year.
  • Phone code — the recipient gets a one-time code by call or text, and enters it to open.
  • Their own password — registered recipients open with the password they already use, and can reset it anytime.

Why it matters

  • Only the intended recipient — even if a message lands in the wrong inbox, it won't open without passing verification.
  • Built for compliance — identity checks on sensitive messages support HIPAA, GLBA, and other regulated workflows.
  • Easy for your recipients — question & answer and phone code need no account and nothing to install.

Want to see it with your own messages? Start a free trial and send yourself a secure message.

More detail: How do I open a secure message? · Why am I not prompted to verify?