Enable a User

If you need to enable a user account that was previously disabled, you can do it on the user's Profile page.

Admin only. You must be an administrator to enable a user.

Enable a user

  1. Go to app.protectedtrust.com/Dashboard and sign in.
  2. Click User List, then select Disabled Users from the drop-down and find the user.
    Select Disabled Users from the User List
  3. Click the email address of the user you'd like to enable — their Profile opens in a new tab.
    Disabled Users list
  4. Check the Active box.
    User Profile — check Active
  5. Click Save at the bottom of the page. The user is now active and appears in the Active Users list.

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