Customize the default question

When sending a Send It Secure message you will be prompted with the Message Security Settings dialog to select a Recipient Verification method for each recipient that does not have a registered account with Send It Secure. One of the available Recipient Verification options is Shared secret question & answer. If you send a message with this option, the recipient of the secure message will be prompted to enter a matching answer to verify their identity.  

Here is an example of a Message Security Settings dialog:

Follow the steps below to customize the default question that displays when sending a secure message to a recipient who does not have a registered account with Send It Secure.

Steps to customize the default question

You must be an administrator to customize the Message Security Settings for your organization
  1. Open a web browser
  2. Navigate to https://app.protectedtrust.com/Dashboard
  3. Click the Message Policies button on the Dashboard
  4. From the list click on Edit for the Message Policy you would like to edit or click on the + button to create a new custom message policy

  5. On the Message Policies page, locate the Shared Secret Question section, click Edit 

  6. Check the Customize this settings checkbox to edit the setting
  7. Add the new question to the Options list
  8. Then select the new question from the list to set the Default Question.
  9. Scroll down to the bottom and click Save Changes