I don't know the answer or password to open my message
If you are having trouble opening a Send It Secure message that you received, please review our "How do I open a secure message?" help article.
How do I open a secure message? - Send It Secure Help Center
If you don't know the answer to the Shared Secret Question, please contact the sender of the message. Protected Trust does not know the answer to your Shared Secret Question, only the sender can provide you the answer.